Position Summary

The Multi-Family Operations Manager provides owner-side leadership and oversight for external property management companies operating our multi-family housing portfolio. This position ensures that management partners execute approved business plans, deliver strong resident experiences, maintain properties to established standards, and achieve financial and operational objectives.

The role serves as the primary relationship manager between ownership and third-party operators. It establishes expectations, monitors performance, resolves escalated issues, and drives accountability across the portfolio.

Portfolio Scope

•  Multi-family communities managed by external property management firms.
• Oversight across property operations, leasing, marketing, maintenance, resident services, compliance, and financial reporting.
• Coordination with internal asset management, development, accounting, legal, risk management, and executive leadership teams.

Key Responsibilities

Third-Party Management Oversight

• Serve as the primary owner representative for assigned third-party property management companies.
• Set clear expectations for operating standards, reporting, communication, resident service, and execution of property business plans.
• Lead recurring portfolio reviews, property performance meetings, and escalation calls with management partners.
• Support the selection, onboarding, transition, and offboarding of property management firms.
• Monitor compliance with management agreements, approved budgets, policies, and ownership directives.

Financial and Business-Plan Performance

• Review monthly financial statements, variance explanations, forecasts, cash flow, and key operating metrics.
• Partner with ownership and operators to develop annual budgets, operating plans, and property-level strategies.
• Track revenue, expenses, occupancy, rent growth, concessions, bad debt, collections, controllable costs, and net operating income.
• Identify performance gaps, require recovery plans, and follow through until agreed actions are completed.
• Evaluate return on operating initiatives and capital projects, ensuring investments support portfolio objectives.

Property Operations and Resident Experience

• Monitor leasing, marketing, renewals, maintenance, work-order completion, unit turns, inspections, and resident satisfaction.
• Conduct property visits and audits to assess curb appeal, physical condition, staffing effectiveness, safety practices, and adherence to brand standards.
• Review serious resident concerns and operational incidents escalated by management partners, coordinating timely resolution with appropriate internal teams.
• Promote consistent operating practices while recognizing local market and property-specific requirements.
• Ensure management partners maintain emergency-response and business-continuity procedures.

Compliance, Risk, and Controls

• Monitor required inspections, certifications, insurance documentation, incident reporting, and corrective actions.
• Coordinate with legal, and compliance professionals on claims, litigation, regulatory matters, and material resident or property issues.
• Promote strong financial controls, bidding practices, and vendor oversight.

Reporting and Cross-Functional Leadership

• Prepare concise portfolio updates for executive leadership, highlighting performance, risks, decisions, and recommended actions.
• Maintain dashboards and scorecards that compare properties and management firms using consistent definitions.
• Coordinate with development and construction teams during lease-up, stabilization, renovation, and handoff to operations.
• Facilitate collaboration among internal stakeholders and external operators to remove obstacles and deliver portfolio priorities.

Team and Relationship Leadership

• Build productive, accountable relationships with regional leaders, property managers, and executives at partner firms.
• Communicate difficult decisions clearly and professionally while preserving effective working relationships.

Qualifications

Required

• Bachelor’s degree in real estate, business, finance, property management, or a related field, or equivalent relevant experience.
• Seven or more years of progressive multi-family property management, asset management, or portfolio operations experience.
• Demonstrated experience overseeing multiple properties, markets, or third-party management relationships.
• Strong understanding of multi-family financial statements, budgeting, forecasting, operating metrics, and property-level business plans.
• Working knowledge of fair housing and other laws and regulations affecting multi-family operations.
•  Ability to analyze complex information, identify root causes, make sound recommendations, and hold partners accountable.
• Strong written, verbal, presentation, negotiation, and relationship-management skills.
• Proficiency with property management, financial reporting, spreadsheet, and dashboard tools.
• Ability to travel to properties and partner offices.

Preferred

• Experience with lease-ups or geographically diverse portfolios.
• Professional designation such as CPM, ARM, CAM, CAPS, or a comparable credential.
• Experience negotiating management agreements and leading management-company transitions.

Core Competencies

• Owner mindset: Balances resident needs, property quality, risk, and long-term investment performance.
• Performance management: Converts expectations into measurable commitments and follows through consistently.
• Financial acumen: Connects operational activity to revenue, expenses, cash flow, and asset value.
• Operational judgment: Prioritizes issues appropriately and makes timely, practical decisions.
• Influence without direct authority: Achieves results through external partners.
• Communication: Presents clear, concise, decision-ready information to varied audiences.
• Integrity: Demonstrates sound judgment, transparency, discretion, and accountability.

Measures of Success

• Management partners consistently meet reporting, communication, compliance, and operating standards.
• Property business plans and budgets are executed with timely corrective action when performance falls below expectations.
• Portfolio occupancy, revenue, expense control, collections, resident satisfaction, and net operating income trends meet approved objectives.
• Operational risks, resident escalations, and property-condition issues are identified early and resolved promptly.
• Executive leadership receives accurate, concise, and decision-ready portfolio reporting.
• Transitions, lease-ups, renovations, and major initiatives are delivered with clear ownership and minimal disruption.

Working Conditions

This position operates in a professional office environment and requires travel to apartment communities. The employee may occasionally need to inspect building interiors, exterior grounds, maintenance areas, and units under varying weather and site conditions. Availability outside normal business hours may be required for significant property or resident incidents.

Benefits

• We offer a competitive benefits package designed to support employees’ health, financial well-being, and work-life balance. Benefits may include:
• Health Benefits – Medical and dental coverage.
• Flexible Spending Account – For Healthcare and Day Care expenses.
• Retirement – Generous 401k matching program.
• Professional Growth – We provide on the job paid training. In addition, we provide paid education assistance and career advancement through promotions to qualified individuals.
• Continuing Education Reimbursement.
• Paid Time Off – To have fun, take care of yourself and your family.
• 6 Paid Holidays

About the Company

Bonaventure develops, builds, and operates exceptional residential communities across the United States.

Over the past 27 years, Bonaventure has developed and constructed more than 6,400 residential units and 6.1 million square feet of senior living, multi-family, and office space across six states. Additional senior living and apartment communities are under construction or development, with openings planned for 2027, 2028, and beyond.

Bonaventure’s multi-family portfolio includes more than 3,300 units across seven states, with additional units scheduled for delivery beginning in the first quarter of 2027.